Back to the store Claim

Product claim

Damaged or faulty item? We're sorry — let's fix it. No account needed, just your order number and email.

You'll find it in your confirmation email. Enter the order number.
Enter the order email.
  • You can file a claim within 24 months of delivery — even after the return window has closed.
  • No fees — send the item for review using the prepaid return label from your order, so it costs you nothing.
  • We decide within 30 days, as required by law.

The claim period has passed

Email support

Which item are you claiming?

Questions? Email us at [email protected].

We're sorry. Let's fix it.

Describe the defect and add photos — we'll review it as soon as possible.
Please describe what's wrong with the item.
Damage photos · 1–3
Add at least one photo of the damage. JPG or PNG, max 5 MB. Drag them here on a computer, or take a photo on your phone.
How would you like us to resolve it?

The final resolution follows our claims policy — we'll take your preference into account.

We resolve claims within 30 days, as required by law. Send the item using the prepaid return label from your order, so it costs you nothing.

Claim received

Where to send the parcel

NEBBIA, s.r.o. Bratislavská 117 010 01 Žilina Slovakia

The address is already printed on your return label.

Can’t find your label? Email [email protected] and we’ll send you a new one.

What happens next

    Questions? [email protected]

    Track your claim Back to the store