Frequently Asked Questions
Frequently Asked Questions
Who runs the online store?
The operator of the online store https://nebbia.com/ is:
NEBBIA USA LLC
1104 Philadelphia Pike
Wilmington, DE 19809, USA
How can I contact you?
If you have any questions, you can contact us via email [email protected] .
Where can I find the terms and conditions?
The complete text of the NEBBIA, s.r.o terms and conditions can be found at the bottom of the website, specifically on the website https://nebbia.com/terms-and-conditions/
How can I pay for the goods?
You can choose between several payment methods.
PAYMENT BY CARD – you pay for the goods after completing the order with your payment card.
PAYPAL – you pay for the goods through your paypal account
If you have questions or problems with payment, please contact us here: [email protected] .
What kind of shipping do you offer and where do you deliver?
Available shipping options and the shipping price will be calculated after filling out the form at checkout.
There are no extra fees: you will not be charged any customs duties, import taxes, or other additional costs upon delivery. You will only pay the delivery cost you select at checkout.
What is the delivery time of the goods?
We ship orders via DHL Express and the delivery time is 4-5 days from the time the shipment is handed over to the shipping company.
How much is the shipping fee?
Shipping to the USA: $12.00
Shipping to USA: Free from: $185.00
If the goods do not fit me, can I exchange or return them?
If the goods you ordered are too big, small or the cut does not fit you – nothing happens! You can return them or we will be happy to exchange them for you. The goods must not be worn or washed.
How to return or exchange:
1. Fill out the simple return form with your order number and email.
2. Pack the items and stick the prepaid return label that came with your order on the parcel. You don’t pay anything for return shipping.
3. Hand the parcel over to the carrier within 14 days of submitting the request.
Can’t find your return label? Contact us at [email protected] and we’ll send you a new one.
Returns and exchanges are possible within 30 days of receiving the package. The processing time for exchanging goods for a different size is within 30 days.
Size exchanges are free. For returns, a $12.00 processing fee is deducted from the refund.
In the event that you send us damaged or soiled goods, we reserve the right to refuse the shipment and the goods will then be sent back to you at the recipient’s expense. We also reserve the right not to accept the bottom part of the swimsuit, underwear and entire swimsuits for exchange.
PERSONALISED PRODUCTS
A product created especially for you and personalised with your name cannot be returned or exchanged for a different size.
As it is customised according to your request, it is a unique product made specifically for you and is not covered by the standard 14-day right of withdrawal without giving a reason.
What if the product is faulty or arrives damaged?
Your right to make a claim for a faulty product remains fully preserved. If your personalised product has a manufacturing defect or arrives damaged, please contact us and we will handle your claim in accordance with the applicable terms and conditions.
Thank you for your understanding.
You can handle complaints at this link https://nebbia.com/returns/
If you have any questions, please contact us at: [email protected] .
The complete text of the complaint procedure, withdrawal from the contract, as well as the supervisory authority can be found in the General Terms and Conditions.
How to choose the right clothing size?
Each product contains a size chart, some cuts such as seamless leggings contain tables adapted for this type of leggings.
We also recommend reading our extensive article How to choose the right leggings size, where you will find more information.
Does your product have a warranty?
The warranty period is 12 months and begins from the date of receipt of the item by the buyer. If a period of use is indicated on the item being sold, its packaging or the instructions attached to it, the warranty period will not end before the expiration of this period.
At the buyer’s request, the seller is obliged to provide a written warranty (warranty certificate). If the nature of the item allows it, it is sufficient to issue a proof of purchase instead of a warranty certificate.
The warranty does not apply to normal wear and tear, mechanical damage, etc.
To send a faulty item for review, use the prepaid return label included in your package, so it costs you nothing.
You can find more information in our Terms and Conditions.
How to care for purchased goods?
Each product on the e-shop contains information on proper care (washing method, ironing, suitable products) so that your goods last as new as possible for as long as possible.
What is the difference between Gift card and Gift card virtual?
On our website https://nebbia.com/c/gift-cards/ you will find an offer of gift cards that you can give to your friends and family.
A gift card is a physical voucher that will be delivered to your address after completing your order, the shipping cost may be added to the order unless the order reaches the value for free shipping.
A gift card virtual is a virtual voucher, after payment and completing your order, the generated coupon code will be sent directly to your email and can be used immediately. Just check your inbox (and also your spam folder to be sure).
Who pays for postage when exchanging or returning goods, and when will I get my money back?
Return shipping is on us: use the prepaid return label included in your package.
Once your return is received and inspected, we’ll issue a refund for the returned items to your original form of payment.
Please note:
Shipping charges are non-refundable. Original shipping costs will not be refunded, even if you return your entire order.
A $12.00 processing fee will be deducted from each refund.
Example: If you return items totaling $85.00, you’ll receive a refund of $73.00. Original shipping charges are not included.
If you withdraw from the contract and return the goods to us, we’ll refund your money within 14 days at the latest from receiving the returned parcel.
If the order was paid by payment card or via a payment gateway, we’ll send the refund the same way the payment was received.
My discount code or gift voucher isn't working. What should I do?
First check whether the discount code or gift voucher is still valid and whether you meet all the conditions for using it. Some discount codes don’t apply to sale or discounted items, may require a minimum order value, or can’t be combined with other discounts.
The discount code or gift voucher needs to be applied in the cart before completing the order. Once the order has been placed, the discount can no longer be applied afterwards.
If the code or voucher still doesn’t work, contact us at [email protected] and include the discount code or voucher along with the contents of your cart. We’ll be happy to check where the problem is.
